WATER COMPANY INAUGURATES METER REPAIR SHOP (PAGE 38)

THE Ghana Water Company Limited (GWCL) has inaugurated a newly refurbished meter repair facility at Suame in Kumasi to meet customer needs in the service area.
Customers in the northern sector of the country with faulty meters are expected to send them to the repair centre for replacement while the faulty ones would be repaired later.
The metre repair facility would also enhance efficient revenue generation by the GWCL.
The Ashanti Regional Public Affairs Officer of the GWCL, Mr Haruna Asogli, who briefed the media moments after the inauguration of the facility, said the facility was key to the development of the company because it would reduce the conflict associated with customers and staff of the company on the billing system.
He conceded that some of the company’s meters were faulty and, affected the efficient average consumption of water supply to customers and the billing system.
He pointed out that with the facility now in place, customers would be satisfied with their bills for the quantum of water they had consumed for a specific period.
"With the refurbishment of the facility and the commitment of staff to repair any faulty meter, it would accelerate water distribution and billing for customers, thereby enhancing revenue generation and the maintenance of our facilities," he explained, adding that "our target is to enhance efficiency and the provision of customer satisfaction".
Mr Haruna, however, expressed concern about the rampant stealing of meters in the Kumasi Metropolis and its environs, saying that “it undermined effective and efficient distribution of water and billing”.
He, therefore, appealed to residents in the Kumasi Metropolis and its environs to be vigilant and help the company to apprehend the perpetrators to reduce the stealing of meters in the metropolis.
Inaugurating the facility earlier, the Operations Director of Aqua Vitens Rands Limited (AVRL), Mr Martin Nijsse, commended the staff of the company for their commitment to duty and urged them to continue providing efficient services to customers.
He announced that the company had 5,000 new meters for distribution in the southern and northern sectors of the country to facilitate adequate water billing.